Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@easeyourday.org. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@easeyourday.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@easeyourday.org.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@easeyourday.org
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@easeyourday.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at essentialease95@gmail.com.
Understanding our refund policy is crucial if you want to ensure a smooth and hassle-free experience. Whether you are unsatisfied with a product or service, knowing the steps for requesting a refund will save you time and frustration.
First, let's dive into the eligibility criteria. Generally, you will qualify for a refund if the product is defective, damaged, or if you have been incorrectly billed. It's important to note that different product categories may have unique conditions. For example, digital items often have stricter rules due to their intangible nature. Consult our detailed guidelines to see if your purchase qualifies for a refund.
Next, let's discuss the timeframes. Typically, you must request a refund within a set period from the date of purchase. The exact timeframe can vary based on the product or service, but it is often within 30 days. Make sure to check your receipt or our policy page for specific dates. Waiting too long may result in your refund request being denied.
To initiate a refund, you will usually need to follow a straightforward process. Start by contacting our customer service team. Provide necessary information such as your order number, the reason for the refund, and any supporting documentation like photos of a defective item. Our team will guide you through the next steps and help you resolve the issue quickly.
After you submit the refund request, it will undergo a review process. Our team will verify your information and assess whether the refund conditions are met. This process can take a few days. If approved, you will be notified via email. Depending on the payment method used, refunds may take several business days to process.
In some cases, you may be asked to return the product before receiving a refund. Ensure that you follow the instructions for securely packing and shipping the item back to us. Keep track of the return shipment with a tracking number to avoid any potential disputes.
One more thing to keep in mind is that certain purchases may not be refundable, such as customized items or perishable goods. Always read the product description and terms before making a purchase to avoid misunderstandings.
If your refund request is denied and you believe it should have been approved, don’t hesitate to escalate the issue. You can speak with a supervisor or get in touch with our higher management. We value your satisfaction and are committed to finding a solution.
In conclusion, our refund policy aims to be fair and transparent so that you can shop with confidence. Understanding the criteria, timeframes, and process can make a significant difference. If you encounter any issues, our dedicated customer service team is always here to assist you.
Understanding our refund policy is crucial if you want to ensure a smooth and hassle-free experience. Whether you are unsatisfied with a product or service, knowing the steps for requesting a refund will save you time and frustration.
First, let's dive into the eligibility criteria. Generally, you will qualify for a refund if the product is defective, damaged, or if you have been incorrectly billed. It's important to note that different product categories may have unique conditions. For example, digital items often have stricter rules due to their intangible nature. Consult our detailed guidelines to see if your purchase qualifies for a refund.
Next, let's discuss the timeframes. Typically, you must request a refund within a set period from the date of purchase. The exact timeframe can vary based on the product or service, but it is often within 30 days. Make sure to check your receipt or our policy page for specific dates. Waiting too long may result in your refund request being denied.
To initiate a refund, you will usually need to follow a straightforward process. Start by contacting our customer service team. Provide necessary information such as your order number, the reason for the refund, and any supporting documentation like photos of a defective item. Our team will guide you through the next steps and help you resolve the issue quickly.
After you submit the refund request, it will undergo a review process. Our team will verify your information and assess whether the refund conditions are met. This process can take a few days. If approved, you will be notified via email. Depending on the payment method used, refunds may take several business days to process.
In some cases, you may be asked to return the product before receiving a refund. Ensure that you follow the instructions for securely packing and shipping the item back to us. Keep track of the return shipment with a tracking number to avoid any potential disputes.
One more thing to keep in mind is that certain purchases may not be refundable, such as customized items or perishable goods. Always read the product description and terms before making a purchase to avoid misunderstandings.
If your refund request is denied and you believe it should have been approved, don’t hesitate to escalate the issue. You can speak with a supervisor or get in touch with our higher management. We value your satisfaction and are committed to finding a solution.
In conclusion, our refund policy aims to be fair and transparent so that you can shop with confidence. Understanding the criteria, timeframes, and process can make a significant difference. If you encounter any issues, our dedicated customer service team is always here to assist you.